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| FAQ
#1
What
should I use to polish or clean the metal on my products from Miller Designs?
Answer
to FAQ #1
To
maintain polished finish, rub with super fine (0000) steel wool or clean
with household brass, copper or silver cleaner. If you are concerned
about the red color on the Red Copper items coming off, please
see FAQ #3. |
|
|
| FAQ
#2
How
do you pronounce "Chebeague" in Chebeague Island, and where is Chebeague
Island?
Answer
to FAQ #2
"Chebeague"
is pronounced (Sha big) and it is located in Casco Bay off the coast of
Portland, Maine. Please see our Chebeague
Information Page for more details. |
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|
| FAQ
#3
Will
the red color (on Red Copper Items) come off the metal if I polish it?
Answer
to FAQ #3
The
Red Copper finish is a heat patina that is applied in the studio.
It will not tarnish, and should only be gently rubbed with a soft cloth.
It will always stay that color. |
|
|
| FAQ
#4
What
if the barrette I ordered is the wrong size?
Answer
to FAQ #4
You
may return the barrette for the correct size so long as the product is
not damaged and it is returned with the original packaging. See our
return
policy for more details. We will gladly provide you with either
a larger or smaller size. |
|
|
| FAQ
#5
How
are the pins and/or barrettes attached to the metal?
Answer
to FAQ #5
The
pins and barrettes are attached to the metal using solder. We do
not use glue for this procedure. |
|
|
| FAQ
#6
I
lost one earring. Can you make me another?
Answer
to FAQ #6
Our
earring replacement plan is as follows: We replace the earring at
half the cost of the original purchase. Please see our return
policy regarding replacement charges for shipping and handling. |
|
|
| FAQ
#7
What
kind of metal is used for the ear wires on the earrings?
Answer
to FAQ #7
Miller
Designs uses sterling silver or 14K gold filled wires for its earrings. |
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|
| If
you have any other questions that need addressing, please either use our
comment
form, or, if the matter is urgent, please call us during our regular
hours of operation at (207) 846-4369. |
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